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The Importance of Delightful Customer Experience Design
What do you think happens when 80% of companies believe they offer a superior customer experience design yet customers say only 8% of those experiences
What do you think happens when 80% of companies believe they offer a superior customer experience design yet customers say only 8% of those experiences
Imagine you’re a wealthy investor. You get a phone call at four AM from your financial advisor. He informs you that there’s this great investment
You’ve probably heard of Apple Music, Pandora, and Spotify. Have you heard of the music streaming service Tidal? Tidal is a music service that put
The other day, our oldest daughter headed out to sing at a gospel event. A few minutes later, the phone rang. She’d gotten just a
We live about a mile and a half off the pavement and down a dirt road. We share the road with about 20 other homes.
In 2004, Howard Wein moved to Philadelphia to help launch a new restaurant. The goal was to create a new high-end steakhouse. The name they
I was sitting in an airplane waiting for the rest of the passengers to board when the plane was struck by lightning. An announcement was
Have you ever gotten all the way through the sales process to only hear, “I’ll think about it”? What might it take to move from,
The real answer might be a little different than you think. Just for the sake of ease of discussion here, let’s look at some common
In the 1970s Schlitz beer was the number two beer right behind Budweiser. Today, it’s hard to find. In advertising and branding evoking emotion is
You know that feeling you get when you bite into a fresh-from-the-oven, fudgy, absolutely amazing chocolate brownie? That feeling you get when you wrap your
Which web designer is the best? That’s a great question. Recently, I got an email from Jonathan Stark, and he addressed this “best” idea in
You’ve wanted to start a business. Reading a magazine you see a list of hot market trends. You get excited by one of the trends.
Throughout your life, you will encounter stress. Some stress is beneficial, but most of your stress is detrimental. Much of your stress is a result
The Chinese word for “crisis” is the same as the word for “opportunity.” If there’s one characteristic found in all successful people, it’s the
Often our clients have new products or services that they are selling. In pricing them, it’s easy to just do what everyone else does. But
Your life is full of decisions. Should I do this? Should I do that? Which adds more value. Which lead to your definition of success?
There’s one thing that most people seem to forget in their web design content, and in their business model. And it’s probably the most important.
Having a new business idea is exciting. At the moment you might not be thinking very clear due to the excitement. Here are 8 consideration
“Too many companies want their brands to reflect some idealised, perfected image of themselves. As a consequence, their brands acquire no texture, no character and
The Consumer Mindset Consumers expect a reward for the smallest effort. In fact, consumers prefer to be rewarded for no effort. Consumers focus on what
“I never dreamed about success. I worked for it.” Estes Lauder You can dream about success. You can create vision boards. You can talk about
A while back, I got an inquiry from a web design ad I had placed locally. Henry was starting a distributorship business and needed a website.
1 – Being busy doesn’t equal creating value. It’s easy to be busy. Maybe we stay busy to avoid the hard thing. Maybe we’re tired
I ran across a blog post the other day that proposed 9 things you must do before you hire someone to build or redesign your
Imagine arriving at a website. It’s old looking and disorganized. It’s difficult to find what you are looking for and you begin wondering if they
There are 4 great security practices that will help you secure your WordPress site with little effort. These 4 practices alone can go a long
Sometimes the most simple things are not easily obvious. One thing I’ve observed in my years of developing websites is that the more we have
Let’s pick this security topic up where we left off and take it a little deeper. There are four types or aspects of security that
Every visitor to your website arrives with expectations. Does your website’s first impression meet your visitor’s expectations? The less your website matches the expectations of
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