our thoughtful Answers to

Your Questions

Any questions we missed? Let us know!

Any questions we missed? Let us know!

The Project

We work with WordPress because we feel like it offers the most flexibility and development options for our clients. We’ve personally built over 800 websites, 400+ of which have been in WordPress. We’ve chosen WordPress exclusively because it is a great content management system which allows for basically anything a small to large-sized business needs. It’s also used by 32+% of all the websites in the world, which makes it the largest framework in the world–excellent for stability and security!

Actually, it depends first on our clients. If you have everything we need (content, photos, etc. before the project starts, you can be certain that your new website will come together much faster than if we have to wait for these items. Generally, we schedule websites to be built in 6-12 weeks.

 The longest we’ve ever taken on a website was just under 11 months–but that was because the client, a high-end home builder, was super busy and didn’t have time to finalize things with us. His schedule was crazy and we’d have to wait weeks between communications from him. All things being equal, we prefer just getting in there and getting the job done.

We have done entire website redesigns on less than one paragraph of client input. (Our male clients are habitually prone to not giving much input… lol. And we love the creative license that comes along with it!)

That said, basically, the amount of time you spend on the project yourself will depend on how much you want to contribute. If you ask us to take care of the copywriting, the photo sourcing, and all other components like that, it’s likely you’ll spend far less than 5 hours total in gathering logins for us, looking things over and giving approvals. If you want to do some of these things yourself, then it will depend on your skill-level and perfectionism-level as to how long it’ll take you…and only you can know what that would be.

You’ll find we like to make use of email and your project portal the most. We’ll pick up the phone if needed, but since we work remotely, it’s way easier to pretend there aren’t children’s voices or barking dogs in the background if we use email 🙂 We also do texting if you’re that type….

We have the most cool project portal system and love putting it to use. You’ll find that we’ll add questionnaires there, you’ll have places to add content (i.e. text and/or photos) for various pages, and you can even sign project documents and pay project invoices all in one handy place!

Yes. We design and build all our websites to work responsively across all screen sizes. We don’t charge extra for this feature because it’s imperative for success online no matter how large or small your business is.

We build every site in a way that is accessible to search engines in an effort to increase its chances of ranking well, but we cannot guarantee any improvement to a search engine ranking, nor can we promise to get a site higher up or to the top of Google. If you need comprehensive and monthly SEO support, we can connect you with our marketing partner, Mick Credere. He’s got tricks up his sleeves that are refreshingly transparent, but equally brilliant. We don’t guarantee any results from his marketing services, but we’d be really surprised if you weren’t seriously impressed.

Yes, we actually do get this question. And the answer varies! If you already have more business than you can handle without a website, then you might be fine without one for now. And if your business is just starting out and you’re not certain about the ROI (return on investment) of a site, it might be good to pursue other business set-up items first. It just depends. We’re totally happy to talk with you about your unique situation and give you our experienced, transparent opinion.

That’s a good question to ask! No. Not always. Here’s a peek into more of our thoughts on the matter in this blog post.

It might seem a little strange that we specifically work only with decision makers on our website projects. We don’t work exclusively with marketing directors, IT techs, in-house designers, or any other job position in a company unless the person in that position has full authority to make all the decisions regarding the project. It’s not that we have anything against anyone in any of these other places in the company, and sometimes they can give good input, but in order to build a Smitten website, it works best for us to work directly with the “top” in the chain of command.

Why? Well, we’ve worked with a number of clients over the years and invariably, it’s the decision makers themselves that know what they want and who they’re trying to reach as their clientele. Since a Smitten website depends heavily on speaking clearly who you are, it’s imperative that we get that right.

Ahh…the age-old question! To visually illustrate that we build yummy websites–ones designed to get your clients to love you and want to come back to your business over and over again!

The Investment

Our website packages generally range from $9k–$24k. However, the investment you’ll make depends on what your business needs to create the Smitten experience for your visitors. You can visit our pricing page to learn more.

Domain name (your URL): $10-$15 per year
Hosting (where your site lives online): $3-50 per month

We used to charge less, actually. Charging less put is into a place of watching the clock rather than creating a strategically artful outcome that you can be proud of. We believe if you’re investing in the first impressions people have of you, those impressions shouldn’t be shaped by a clock. 

So, we’ve changed our pricing to be more in line with the quality of results that we expect from ourselves and can’t help but deliver to you.

While we all like a great deal, we believe that your business website is an investment that we must take seriously. This isn’t about price comparison. It’s about connecting with minds and hearts to get results. And it takes worlds more than raw technical skill to do that.

Yep. Some people wonder that too. Everything we build for our clients is custom, because we’re all about crafting a website that allows your people to fall in love with you. We can spend hours and hours selecting just the right photograph to represent a thought. There’s nothing inherently fast or easy about what we do. We’re cheaper than many larger agencies because:

  1. We work remotely and don’t have the ginormous overhead that many awesome agencies have to account for. (We certainly wouldn’t mind lovely fancier quarters, but…)
  2. We limit the number of projects we take on each quarter. Yes, this actually does allow our pricing to be less because we’re not covering paychecks for lots of extraneous positions (admin, sales, accounting, janitorial, various levels of technical staff, etc.). It’s just us and we do everything ourselves.

We’ll actually discuss this when we talk about your project, but generally there are a couple options. We can do 100% upfront, or split it into two or three installments over 30-60 days as works best for your budgeting needs. Invoices will be sent to your project portal (with an email notice sent to you as well) and can be paid online or with a check.

We accept debit and credit cards, e-checks, real checks, and PayPal. Interestingly, most clients still chose to pay by mailing real old-fashioned checks.

We don’t personally, but we do work with the PayPal program that offers 0% interest if paid in full in 6 months when you check out with PayPal and chose the PayPal credit option. (Of course, this is subject to their program policies.)

Hosting & Domains

It’s far easier for us to support you after your website is done if you allow us to host the site for you inside our reseller hosting account. This allows you to have your own cPanel (great for security and control), but also allows us quick and easy access for support issues! You can learn more about this on our maintenance/hosting page.

We love GoDaddy for domain registration. (We love NameCheap.com even better.) But that’s where we draw the line with them. Our experience is that their hosting is an exercise in frustration and “forced” upgrades, so we’ve become a zero-GoDaddy-hosting agency. That means that if you want to host at GoDaddy, we’ll build the site for you and then give you migration access. You can then have GoDaddy techs or someone else migrate the site there and do hosting-side support.

Yes, totally. We build websites on WordPress and inside a framework that makes them easier to update than most. This means you should, with a little virtual training session, be able to change out a photo or add some content without hiring us to do it for you. If you can work with MS Word or OS Pages or similar software, your technical abilities tell us that you should be able to update your website yourself.

We totally can. If you want us to just do updates and backups, you can pick a SiteShield package here. If you’d like more support than that (like you might want content updates, blog posting, etc.) then we can discuss a package that would be perfect for your needs.

The Project

We work with WordPress because we feel like it offers the most flexibility and development options for our clients. We’ve personally built over 800 websites, 400+ of which have been in WordPress. We’ve chosen WordPress exclusively because it is a great content management system which allows for basically anything a small to large-sized business needs. It’s also used by 32+% of all the websites in the world, which makes it the largest framework in the world–excellent for stability and security!

Actually, it depends first on our clients. If you have everything we need (content, photos, etc. before the project starts, you can be certain that your new website will come together much faster than if we have to wait for these items. Generally, we schedule websites to be built in 6-12 weeks.

 The longest we’ve ever taken on a website was just under 11 months–but that was because the client, a high-end home builder, was super busy and didn’t have time to finalize things with us. His schedule was crazy and we’d have to wait weeks between communications from him. All things being equal, we prefer just getting in there and getting the job done.

We have done entire website redesigns on less than one paragraph of client input. (Our male clients are habitually prone to not giving much input… lol. And we love the creative license that comes along with it!)

That said, basically, the amount of time you spend on the project yourself will depend on how much you want to contribute. If you ask us to take care of the copywriting, the photo sourcing, and all other components like that, it’s likely you’ll spend far less than 5 hours total in gathering logins for us, looking things over and giving approvals. If you want to do some of these things yourself, then it will depend on your skill-level and perfectionism-level as to how long it’ll take you…and only you can know what that would be.

You’ll find we like to make use of email and your project portal the most. We’ll pick up the phone if needed, but since we work remotely, it’s way easier to pretend there aren’t children’s voices or barking dogs in the background if we use email 🙂 We also do texting if you’re that type….

We have the most cool project portal system and love putting it to use. You’ll find that we’ll add questionnaires there, you’ll have places to add content (i.e. text and/or photos) for various pages, and you can even sign project documents and pay project invoices all in one handy place!

Yes. We design and build all our websites to work responsively across all screen sizes. We don’t charge extra for this feature because it’s imperative for success online no matter how large or small your business is.

We build every site in a way that is accessible to search engines in an effort to increase its chances of ranking well, but we cannot guarantee any improvement to a search engine ranking, nor can we promise to get a site higher up or to the top of Google. If you need comprehensive and monthly SEO support, we can connect you with our marketing partner, Mick Credere. He’s got tricks up his sleeves that are refreshingly transparent, but equally brilliant. We don’t guarantee any results from his marketing services, but we’d be really surprised if you weren’t seriously impressed.

Yes, we actually do get this question. And the answer varies! If you already have more business than you can handle without a website, then you might be fine without one for now. And if your business is just starting out and you’re not certain about the ROI of a site, it might be good to pursue other business set-up items first. It just depends. We’re totally happy to talk with you about your unique situation and give you our experienced, transparent opinion.

That’s a good question to ask! Here’s a bit about our thoughts on the matter in this blog post.

It might seem a little strange that we specifically work only with decision makers on our website projects. We don’t work exclusively with marketing directors, IT techs, in-house designers, or any other job position in a company, unless the person that position has full authority to make all the decisions regarding the project. It’s not that we have anything against anyone in any of these other places in the company, and sometimes they can give good input, but in order to build a Smitten website, it works best for us to work directly with the “top” in the chain of command.

Why? Well, we’ve worked with a number of clients over the years and invariably, it’s the decision makers themselves that know what they want and who they’re trying to reach as their clientele. Since a Smitten website depends heavily on speaking clearly who you are, it’s imperative that we get that right.

Ahh…the age-old question! To visually illustrate that we build yummy websites… Ones designed to get your clients to love you and want to come back to your business over and over again!

The Investment

Our website packages generally range from $9k–$24k. However, the investment you’ll make depends on what your business needs to create the Smitten experience for your visitors. You can visit our pricing page or download our pricing guide to learn more.

Domain name (your URL): $10-$15 per year
Hosting (where your site lives online): $3-50 per month

We used to charge less, actually. But we’ve got these obsessions that totally control us. As such, found that we were giving away hundreds of hours of work in order to deliver the look, feel, experience, and quality that we obsess over. So, we’ve changed our pricing to be more in line of the quality of results that we expect from ourselves  and can’t help but deliver to you.

While we all like a great deal, we believe that your business website is an investment that we must take seriously. This isn’t about price comparison. It’s about connecting with minds and hearts to get results. And it takes more than raw technical skill to do that.

Yep. Some people wonder that too. Everything we build for our clients is custom, because we’re all about crafting a website that allows your people to fall in love with you. We can spend hours and hours selecting just the right photograph to represent a thought. There’s nothing inherently fast or easy about what we do. We’re cheaper than many larger agencies because:

  1. We work remotely and don’t have the ginormous overhead that many awesome agencies have to account for. (We certainly wouldn’t mind lovely fancier quarters, but…)
  2. We limit the number of projects we take on each quarter. Yes, this actually does allow our pricing to be less because we’re not covering paychecks for lots of extraneous positions (admin, sales, accounting, janitorial, various levels of technical staff, etc.). It’s just us and we do everything ourselves.

We’ll actually discuss this when we talk about your project, but generally there are a couple options. We can do 100% upfront, or split it into two or three installments over 30-60 days as works best for your budgeting needs. Invoices will be sent to your project portal (with an email notice sent to you as well) and can be paid online or with a check.

We accept debit and credit cards, echecks, real checks, and PayPal. Most clients chose to pay by mailing check.
We don’t personally, but we do work with the PayPal program that offers 0% interest if paid in full in 6 months when you check out with PayPal and chose the PayPal credit option. (Of course, this is subject to their program policies.)

Hosting & Domains

It’s far easier for us to support you after your website is done if you allow us to host the site for you inside our reseller hosting account. This allows you to have your own cPanel (great for security and control), but also allows us quick and easy access for support issues! You can learn more about this on our maintenance/hosting page.

We love GoDaddy for domain registration. (We love NameCheap.com even better.) But that’s where we draw the line with them. Our experience is that their hosting is an exercise in frustration and “forced” upgrades, so we’ve become a zero-GoDaddy-hosting agency. That means that if you want to host at GoDaddy, we’ll build the site for you and then give you migration access. You can then have GoDaddy techs or someone else migrate the site there and do hosting-side support.

Yes, totally. We build websites on WordPress and inside a framework that makes them easier to update than most. This means you should, with a little virtual training session, be able to change out a photo or add some content without hiring us to do it for you. If you can work with MS Word or OS Pages or similar software, your technical abilities tell us that you should be able to update your website yourself.

We totally can. If you want us to just do updates and backups, you can pick a SiteShield package here. If you’d like more support than that (like you might want content updates, blog posting, etc.) then we can discuss a package that would be perfect for your needs.

We only accept 6 web design projects per quarter. Should yours be on our schedule?

If you think so, we’d love to get to know you and discover if we’re a good fit for each other. See if you qualify and book your free get-acquainted conversation right away!