in full, friendly disclosure

Our (Un)Sales Philosophy

You might find that we’re quite possibly one of the most un-sales-like agencies you’ve ever encountered. It’s a personal thing with us. After experiencing a couple horror stories of feeling unethically pressured into sales transactions (and lied to, and other awful things), we’re pretty adamant that you should never have to experience what we did.

We believe you are intelligent and can see value in what we do. And only you know if what we offer is what your business needs at this time. We don’t have to “sell” you on anything. Nor should we.

So, here’s how it works

We first do a get-acquainted call together to see if we mutually feel like we’re a great fit. (That’s the one you book here.) This is where we get personally acquainted with you and get an overview of the project that’s on your mind. This call generally takes anywhere between 20-60 minutes. (‘Cause some people are larger conversationalists than others.)

Generally, after this call, if we seem like a great fit for each other,  we’ll be able to recommend the Smitten package(s) that would best fit your needs. Then the ball is with you to get back with us, get your project scheduled, and make your first payment.

We don’t pester you. We don’t beg for a decision. The most we might do is send a quick email to ask if you’re interested in working with us. 

And if we don’t hear back, we might send a couple more, no pressure, “we’re eternally curious what you’re thinking” emails spaced out over a few days. That’s about the extent of it.


We only want to work with you if you’re the right fit–and most of our clients figure this out pretty quickly by reading our website and talking with us on the phone. We don’t have to convince you of anything. We don’t want to convince you of anything. We want you to chose to work with us purely because you really want to work with us. Nothing more. Nothing less.

And that’s probably what you want in your business too. You want your website to sell for you, so you can love working with your clients/patients/customers and no longer have to worry about trying to “sell”! That’s what Smitten is all about.

Sometimes we have to say “not us!”.
Experience has taught us that we’re not always the right agency for a client, even if they think we are. Every once in awhile, during the course of getting acquainted with a client and their project, we might see some indicators that we’re not actually the right fit. So, if it turns out that’s how it is with you and your project, even though our hearts might really yearn to work with you, we’ll be adults about it and simply let you know, offering to refer you to other colleagues that may be a better fit. 

Feeling like we might possibly be the right fit for your web design project?

We totally get it. It can be so hard to make the call on a new website. It’s hard picking who to hire to give you the expertise you are looking for. If you’d like to chat about your situation and get acquainted, we’re totally here for you!